Why Choose Hub and Spoke for your IT Support

We asked google and chatgpt why they choose us to take over their IT Support, these are some of the responses from their Ai,

Why Choose Us to Support You	Good Reasons	Clickbait Style
Expertise at Your Service	Our team consists of highly skilled professionals with years of experience. We specialize in a wide range of IT solutions, ensuring comprehensive support. Your technology needs are in capable hands with our expertise.	“Unlock the Power of Expert IT staff!” “Why Settle for Anything Less than IT Geniuses?” “Transform Your Tech Experience with Expert IT Gurus!”
Reliable Tech Trouble-shooters	We pride ourselves on prompt and reliable troubleshooting services. Your downtime is minimized with our swift resolution of technical issues. Count on us for consistent, dependable IT support whenever you need it.	“Don’t Sweat the Tech Glitches – We’ve Got Your Back!” “Trust Us to Tackle Your Toughest Tech Challenges!” “Say Goodbye to Tech Headaches with Our Reliable Trouble-shooters!”
Tailored Solutions for Your Needs	We understand that every business is unique and offer customized IT solutions. Our personalized approach ensures that your specific requirements are met effectively. Experience the difference of tailored IT support designed just for you.	“Your Tech Needs, Your Way – Custom Solutions Await!” “Why Settle for One-Size-Fits-All IT? Get Tailored Solutions Today!” “Discover the Power of Personalised IT – Your Business, Perfected!”
24/7 Tech Support You Can Trust	Our support team is available round-the-clock to assist you, ensuring peace of mind. Whether it’s day or night, we’re here to resolve your IT issues promptly. Experience uninterrupted business operations with our reliable 24/7 tech support.	“No More Waiting – 24/7 IT Support Whenever You Need It!” “Sleep Soundly Knowing Our Tech Team Has You Covered Day and Night!” “Unlock the Power of Always-On IT Support – Your Business Never Sleeps, and Neither Do We!”

We found this amusing as well as intuitive as IT Support has come along way and so has Ai, the difference is Ai has never walked up to a desk and looked at the issue, it assumes it knows the issue, the difference between Ai and a actual support tech can be a game changing experience,

So why choose Hub and Spoke for your IT Support ? coming from a user perspective who has been on both sides, I myself a number of years ago worked doing marketing for a company who had an external IT Company manage the user support I could send in a ticket to the help desk and someone would respond or call depending on the urgency and the issue would be resolved simply and without any huge loss of work.

If we take this model today and your users in your busy office need that level of support we feel we can offer this to you and your team making sure that things run efficiently always, and you know your team have the best support always allowing you to rest and carry on with your day to day or running your business.

all our team have sat at a desk and had support and offered support, we have over 30 years experience in the IT field and we want to share that with all our customers, if you choose a site visit once a month, or once a week this way your team feel like they have someone to talk to about IT Issues, not all businesses can have a dedicated IT resource in house and this is where we come in.

We currently have 3 models to choose from and a custom Elite model that works for you:

Bronze level

Monday to Friday Support via email and remote control
9 to 5pm

Silver level

Monday to Friday Support via email and remote control
8 to 6pm
can optionally include up to 4 days onsite

Gold level

Monday to Friday support via email and remote control
7am to 9pm
can optionally include up to 6 days onsite

we offer an Elite model that can be tailored to suit your IT needs, offering 24/7 support, we can offer days into your office weekly, monthly, quarterly, we can manage your servers and make sure backups are running, assist with server migrations and updates to desktops and servers, we offer print management also so all your IT needs are met without having a full time employee on your payroll.